PRIVACY POLICY
Who We Are
Mindscape Education provides innovative educational solutions, learning support services, and related products for students, parents, tutors, and homeschooling communities throughout South Africa.
Purpose of This Policy
This Privacy Policy (“Privacy Policy”) explains:
Who we are
What personal information we collect
How we use and protect such information
With whom we may share it
Your rights regarding your information
This Privacy Policy applies to all Mindscape Education Platforms and all jurisdictions in which we operate.
This Policy supplements any additional privacy notices provided on specific occasions and does not override them.
Our Commitment to Privacy
Mindscape Education is committed to safeguarding your privacy and complying with the Protection of Personal Information Act (“POPIA”).
We respect the trust you place in us when sharing personal information and strive to handle all data responsibly, lawfully, and securely.
If you have concerns about how your personal information is being used, we will assist in resolving these concerns efficiently.
What Personal Information Do We Collect?
This Privacy Policy covers the personal information we collect and process through:
Your use of our website, platforms, apps, online learning systems, and other digital tools (“Platform”)
Your engagement or commercial relationship with us
Your communication and interactions with us
Some Platforms may be used by minors under 18 years old. Therefore, we may receive and process personal information of children provided by:
A parent or legal guardian; and/or
The child, with parental/guardian consent
By agreeing to this Privacy Policy, you confirm you are the age of majority and legally able to consent to the processing of your minor dependent’s personal information.
Information We May Collect
We may collect the following personal information (including for your minor dependent):
Information submitted via forms or registration processes
Information provided when reporting issues, requesting support, or communicating with us
Records of correspondence
Survey or review responses
Transaction details
Website usage data (traffic, interactions, location, browsing activity)
Tutor/student/centre details necessary for service delivery
Assessment and academic records
In addition, we may collect:
Account Holder Information:
Full names, contact details, addresses, identity number, bank details (if applicable)
Parent/Legal Guardian Information:
Full names, contact details, addresses, identity number
Minor Dependent Information:
Names, contact details, identity number or birth certificate, race (for statistical purposes), academic history, report cards, subject choices, student numbers (if previously registered)
How We Collect Personal Information
Personal information may be collected through (including but not limited to):
Registration forms
Email, telephone, website, or social media communication
Engagement with our website: www.mindscapeeducation.co.za
Tutors, centres, or third parties delivering services via our Platform
Educational or social events
Surveys or marketing activities
Visits to our offices
Cookies and Analytics
We use cookies to:
Manage sessions
Store preferences
Track usage behaviour
Improve Platform functionality
You may decline cookies; however, certain features may not function properly.
Social Event Photographs
Where Mindscape Education captures photos at events, these may be shared on our Platforms.
If you DO NOT wish for your or your dependent’s photo to be used, please notify us in writing at:
info@mindscapeeducation.co.za
Third-Party Platforms and Websites
Our Platforms may link to external websites.
Mindscape Education is not responsible for the privacy practices of such third parties.
Social Media Interactions
We may collect information when you comment, message, or interact with us on social media platforms.
How We Use Personal Information
We may use personal information to:
Register and identify your minor dependent
Open and maintain your account
Provide products, services, and support
Respond to enquiries and resolve issues
Manage academic services and assessments
Improve user experience and Platform functionality
Send important notifications and updates
Provide promotional information (with your consent)
Enforce agreements
Enhance service delivery
Sharing Your Personal Information
To deliver services effectively, we may share personal information with:
Regular Third-Party Recipients
Tutors, learning centres, and partners you have linked to our services
Academic assessment service providers
IT service providers
Professional consultants (legal, financial, business)
Warehousing, shipping, and delivery companies
Regulatory bodies where required
Mindscape Education shareholders and stakeholders
Ad Hoc Disclosure
We may share information when legally required to do so, including:
Law enforcement agencies
Examination or certification boards (where applicable to your dependent’s academic pathway)
Mindscape Education does not sell personal information.
In the event of a sale, merger, or business restructuring, the receiving party will be bound by the same privacy obligations unless otherwise communicated.
Transferring Information Outside South Africa
We may transfer personal information outside South Africa.
Where this occurs, we comply with POPIA Chapter 9 requirements for cross-border data transfers.
Data Retention
We retain personal information only as long as necessary to achieve the purpose for which it was collected, including:
Registration, academic, and financial records — kept for the duration of your relationship with us plus five (5) years, or as otherwise required by law.
How We Protect Your Information
Mindscape Education uses reasonable technical and organisational measures to protect personal information, including:
Appointed Information Officer and Deputy Officers
Regular risk assessments
Restricted employee and third-party access
Data protection and confidentiality agreements
Encryption when transmitting confidential information
Staff training on information security
While we take all reasonable steps, we cannot guarantee absolute security.
You acknowledge that no electronic system is completely immune from risk.
Marketing Communications
We may contact you about Mindscape Education services, products, events, or updates if:
You consented to receive marketing; or
You previously engaged with or requested information about our services
You may opt out at any time using the unsubscribe option or by contacting us.
Keeping Your Information Accurate
To ensure effective service delivery, your information must remain accurate and up-to-date.
You may update your details by contacting the relevant department after verification.
Your Rights and How to Contact Us
You have the right to:
Request access to the personal information we hold about you or your minor dependent
Request corrections or updates
Report misuse of your personal information
Withdraw consent (noting that doing so may limit our ability to provide services)
To exercise your rights, contact:
We may require verification of identity to safeguard your information.
We will respond within a reasonable time and may charge a fee where permitted by law (e.g., photocopying or postage).
Using the Platform
If you do not agree to this Privacy Policy, you may not use the Mindscape Education Platforms.
Changes to This Policy
Mindscape Education may update this Privacy Policy periodically.
The latest version will always be available at:
Consent
By using our Platforms or registering with Mindscape Education, you:
Consent to the collection, storage, and processing of your personal information;
Consent to the processing of your minor dependent’s personal information;
Confirm you are legally competent to provide such consent.